PRIVACY POLICY

At Deltrolux, we are committed to handling your personal information with the utmost care and in full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). We prioritize the security and confidentiality of your data, ensuring that it is processed lawfully and transparently to protect your rights and privacy. By using or browsing our website, and utilising our services, you confirm that you have both read and agree to the terms of this Privacy Policy.

1. Privacy Policy

1.1. This Privacy Policy describes how Deltrolux collects, uses, discloses, retains, and protects your personal information. The Privacy Statement applies to any website, application, form, document, product or service supplied by Deltrolux. 

1.2. For the purposes of this section, “Personal Information” will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We subscribe to the principles of electronically collecting Personal Information outlined in the Act and related legislation. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.

1.3. This Privacy Policy aims to balance our legitimate business interests with your reasonable expectation of privacy. We take reasonable steps to prevent unauthorized access to or disclosure of your Personal Information. However, absolute security cannot be guaranteed.

1.4. In utilizing our website, our security services, or through lead generation services, users may be required to provide the following Personal Information:

• Full name
• Contact details (email, phone number, physical address)
• Identification or business registration number (where applicable)
• Security service requirements
• Payment information (where necessary for invoicing purposes)

1.5. We limit the collection of Personal Information to what is necessary for legitimate business purposes. Your consent to this Privacy Policy constitutes consent for the processing of your Personal Information as contemplated in section 69 of the Act. Where required by law, we will seek additional specific consent.

1.6. We do not collect, use, or disclose sensitive Personal Information (such as racial or ethnic origins, political opinions, or religious beliefs) unless permitted by law or with your explicit consent.

1.7. By agreeing to this Privacy Policy, you consent to the use of your Personal Information for:

• Providing security services to you or your business.
• Responding to your inquiries and service requests.
• Marketing our services, if you have opted to receive such communications.
• Ensuring compliance with applicable legal and regulatory obligations.

1.8. While we implement reasonable security measures to protect Personal Information from loss, misuse, and unauthorized access, we cannot guarantee absolute security. We continually update these measures in accordance with legal and technological developments.

1.9. Your Personal Information is stored in a secure central database. It will not be retained longer than necessary for the purposes outlined in this policy or as required by applicable legislation.

1.10. Personal Information collected is accessed only by our employees, representatives, and consultants on a need-to-know basis and is subject to confidentiality obligations.

1.11. We will not sell, rent, or disclose your Personal Information to third parties unless required by law or necessary to provide security services.

2. Cookies

2.1 Our website uses cookies to enhance user experience. These include:

• Session cookies: Temporary cookies that expire when you close your browser.
• Permanent cookies: Cookies that remain on your device to recognize you on future visits.

2.2 You may disable cookies through your browser settings, but this may affect website functionality

3. Information collected and held

3.1 When visiting our website, we may collect certain data such as IP address, ISP details, browser type, referral URLs, pages visited, visit duration, and device details. This information is aggregated and does not personally identify you unless linked to additional Personal Information you have provided.

3.2 This data is used solely for internal purposes to enhance website functionality and improve user experience.

4. Disclosure of Personal Information

4.1 We do not disclose your Personal Information to third parties unless:

• Required by law, court order, or regulatory authority.
• Necessary for the performance of our security services.
• You have provided explicit consent.

5. Third-Party Links

5.1 Our website may contain links to third-party websites, including payment gateways and social media platforms. We do not control or endorse these third-party websites and are not responsible for their privacy practices.

5.2 Users should review the privacy policies of third-party websites before providing Personal Information.

6. Processing of Personal Information

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

7. Application of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”)

7.1 Electronic communications (Data Messages) sent by us will be deemed received when acknowledged or responded to.

7.2 Users acknowledge that encryption, electronic signatures, and authentication may not be required for valid electronic communications.76.3 Business Information:

• Company Name: Deltrolux (Pty) Ltd
• Physical Address: Office 8, Lords Office Park, Building 8, Centurion, 0157
• Contact Number: +27 87 151 0616
• Website: www.deltrolux.co.za
• Email Address: popia@deltrolux.co.za

8. Lodging Complaints

We process Personal Information in accordance with this Privacy Policy and applicable laws. If you wish to lodge a complaint regarding our processing of your Personal Information, you may contact the Information Regulator:

• Telephone: +27 (0) 10 023 5207
• Email: inforeg@justice.gov.za